May 22, 2020

Hello to all our clients and a shout out to all our special patients

Our gang of dog and cat lovers at Chippawa Animal Hospital is reaching out to let you know we are all doing well, and we hope you are, too.  The big news is that the Ontario government has removed the restrictions to your pet’s routine care!

-So now we can do elective procedures such as Wellness examinations, vaccinations, routine testing for heartworm, lyme disease, and intestinal parasites as well as spay and neuter surgeries.

-Please review your emails, texts and phone messages to see if you got any reminders in the last 8 weeks to bring your best friends in to visit us.  We will help you get them caught up on everything as soon as possible.

Phone calls

-Our phones are still very busy. If you get a busy signal or you are diverted to voicemail try again a few minutes later, or…

-If you don’t have an urgent problem, please use our email [email protected] when you need to contact us.  There is a link on our website and on our app PetPage as well.

Review of Pet visit protocol

– Our building is too small to keep the social distancing guidelines inside. Therefore only the Chippawa Animal Hospital team will be allowed in the clinic, and we will all be wearing face masks to help keep each other safe.

-When you come here for a pre-booked appointment please remember to bring your cell phone. Call when you get here for instructions.  As soon as we are ready we will let you know so that you can put your pet in our clinic vestibule where we will retrieve them. 

-PLEASE stay in the parking lot and stay available for our call to you.  (Don’t start calling all your friends, please!)

-We will call you on your cell phone as soon as we have finished the physical examination.  Then we can discuss our findings and recommendations and costs involved.  Once you have made a decision we will follow through with any tests or treatments, and we will make up medications for you to take home. 

-We offer credit card payment over the phone, or e-transfer.  Please do not pay by cash or check. 

For medication and food pickups

-We are putting purchased items out on a table in front of the clinic for you to pick up at a time previously arranged.  These will be labelled.  Please don’t handle items labelled for someone else. 

-If the weather is inclement call us when you get here, open your trunk or hatch and we will bring your items out to you.


-Please maintain 6 feet between yourself, our team, and anyone else who may be coming to pick up items, or bringing a pet to us. Wearing a cloth mask is a sign you care about the other person’s comfort and safety, even when you don’t feel sick.  And it is amazing how the simple act of washing our hands for 20 seconds can truly make us feel like we can make a difference.

All our best to you and your families, furry and otherwise, from Dr. Peggy, Dr. Ashley, Sylvie, Sherry, Judy and “Tech” Ashley

With Warm Regards,

Chippawa Animal Hospital

3808 Bridgewater St

Niagara Falls, ON L2G 6H4


Veterinary practice restrictions during the current COVID 19 crisis;

Veterinarians are lucky to be designated as an essential service, so that we can continue to care for our very special patients.  The government directions have limited that service somewhat, however.

We are restricted to handling only urgent cases at this time.  That means we can take care of animals in pain or distress, like a hospital emergency department would do, but we can’t perform the disease prevention procedures (vaccinations, blood and fecal testing) that we regularly recommend for your pets.

Vaccinations are important to prevent illness, and there is some potential risk, but no imminent or current distress to the pet if they are postponed temporarily. 

We still recommend the medications that prevent flea, tick, heartworm and intestinal parasites.  These will help to prevent some disease, and we are allowed to dispense these medications.  Let us know what you need (preferably by email if you can to [email protected] ), and we will get it together for you.  We will then call you to confirm method of payment as well as to arrange a specific time to pick up the medication.

The government directions are meant to reduce human spread of COVID 19, and just like physical distancing can help to do that, so can physical distancing help to reduce the risk to your pet for the diseases that we vaccinate them against.  This isn’t meant to be a permanent solution, but these steps can help in the short term;

  1. Don’t allow them to drink water from puddles, or stagnant water of any sort.
  2. Avoid areas obviously contaminated with feces, such as dog parks.
  3. Avoid areas highly frequented by wild animals.
  4. Try to reduce visits from wild animals in your yard. Don’t leave out food for raccoons or other mammals.
  5. Wash and dry your pet’s feet thoroughly when they come in from outside.
  6. Prevent interactions with other animals.
  7. Keep your pet on a secure leash at all times when outdoors.