As a new client of Chippawa Animal Hospital in Niagara Falls Ontario, you can expect our full attention to your pet’s needs. We will always treat your pet with the utmost care, kindness and compassion.
- When you arrive, please call in to the office from your car. You and your pet will be warmly welcomed by one of our staff members, and escorted into the clinic for your visit.
- You will be brought into an exam room as close to your appointment time as possible.
- Once in an exam room our Registered Veterinary Technician (RVT) or Veterinary Assistant will help the Veterinarian examine your pet and record any recent health information.
- Our Veterinarian will discuss their findings with you to determine next steps. If all is well, perhaps just an update of vaccinations, with a fecal parasite test or wellness blood test will be recommended. We can also perform more extensive testing when required, including radiographs.
- Since the COVID pandemic we have been taking care of payments in the exam room. This makes it more relaxed, and you can pick up prescriptions, Vaccine certificates, Rabies tags, and your receipt at the front desk on your way out.
- We strive to see clients on time. To do this we allocate slots in the schedule for emergencies. Even so, there are times where an emergency requires our immediate attention, or a procedure takes longer than expected, etc. This can cause delays. Please be patient. Remember that when one of your pets has a medical emergency, we will do our best to provide the extra time that may be required. To provide specialized emergency care we are a member of the Niagara Veterinary Emergency Clinic.
We are excited to start this new relationship with you and your furry friend(s).
Welcome to the Chippawa Animal Hospital Family